# Insightful Knowledgebase

> Get the most out of Insightful and learn everything about our features through these handy articles and tutorials.

## English

### Insightful Overview

- [Insightful Beginner’s Essentials](https://help.insightful.io/en/articles/10485762-insightful-beginner-s-essentials.md): A simple guide to getting started with Insightful and collecting invaluable data from day one.
- [Insightful Glossary](https://help.insightful.io/en/articles/10513303-insightful-glossary.md): Get acquainted with all the needed terminology to work seamlessly with Insightful
- [InsightsAI \(Beta\) - Insightful AI Chat](https://help.insightful.io/en/articles/9291900-insightsai-beta-insightful-ai-chat.md): Understand Your Workforce Data With Simple Questions
- [Introduction to Time & Attendance](https://help.insightful.io/en/articles/4102201-introduction-to-time-attendance.md): An overview of Insightful’s diverse flexible tools for tracking work hours and managing attendance.
- [Introduction to Productivity Management](https://help.insightful.io/en/articles/9476558-introduction-to-productivity-management.md): Insightful offers a suite of features designed to help organizations manage and enhance employee productivity
- [Introduction to Project Management](https://help.insightful.io/en/articles/9260055-introduction-to-project-management.md): Insightful offers an integrated platform that helps monitor, manage and optimize projects, tasks and employee time
- [Introduction to Reports & Logs](https://help.insightful.io/en/articles/9263866-introduction-to-reports-logs.md): Understand employee activity, productivity, and engagement on a granular level with the help of Insightful Reports & Logs
- [Introduction to Insightful Integrations](https://help.insightful.io/en/articles/9263589-introduction-to-insightful-integrations.md): Learn how to integrate & sync various tools with Insightful
- [Introduction to Pricing & Billing](https://help.insightful.io/en/articles/2128011-introduction-to-pricing-billing.md): Learn about Insightful’s price plans, subscription management and billing model
- [Does Insightful work offline?](https://help.insightful.io/en/articles/2121148-does-insightful-work-offline.md): Learn how Insightful works offline - if the Internet connection is lost
- [Can users stop Insightful?](https://help.insightful.io/en/articles/4207631-can-users-stop-insightful.md): How and when can Insightful tracking be stopped by employees
- [Introduction to the Homepage](https://help.insightful.io/en/articles/15702243-introduction-to-the-homepage.md): A personalized workforce performance dashboard for every manager and admin that uses Insightful.
- [Insightful Onboarding Guide for Managers](https://help.insightful.io/en/articles/4159769-insightful-onboarding-guide-for-managers.md): Get familiar working with Insightful as Managers
- [Insightful Onboarding Guide and Installation Instructions for Personal Computer Users](https://help.insightful.io/en/articles/9984174-insightful-onboarding-guide-and-installation-instructions-for-personal-computer-users.md): Learn how you, as an Employee user, can set up your account and install Insightful on the Personal computer you use for work

### Account Setup & App Install

- [Initial Account Registration & Setup](https://help.insightful.io/en/articles/10011961-initial-account-registration-setup.md): Registering and setting up Insightful for the first time
- [Difference Between Personal and Company Computer Setups](https://help.insightful.io/en/articles/3504947-difference-between-personal-and-company-computer-setups.md): How to choose between Company and Personal computers when installing Insightful
- [Insightful Tracking Settings profiles](https://help.insightful.io/en/articles/4159787-insightful-tracking-settings-profiles.md): Setting up Insightful for your workplace needs
- [Insightful Visibility Settings](https://help.insightful.io/en/articles/3277722-insightful-visibility-settings.md): Insightful can operate and track Employee productivity in two modes: Visible and Stealth. Learn which one suits your organization best.
- [Insightful App Installation: Add Employees and Devices](https://help.insightful.io/en/articles/10012211-insightful-app-installation-add-employees-and-devices.md): Learn how to Add Employees to Insightful, download and install Insightful desktop application
- [Creating Teams and Adding/Removing Employees](https://help.insightful.io/en/articles/3516039-creating-teams-and-adding-removing-employees.md): Learn how to create and manage teams in Insightful, assign managers, add or remove employees, and understand team permissions and HR integration limitations
- [Creating and Managing Org Groups](https://help.insightful.io/en/articles/13546941-creating-and-managing-org-groups.md): Organizational Groups allow users to organize employees and teams into customizable, cross-functional structures while controlling access, data visibility, and reporting through defined roles and s...
- [Minimum System & Network Requirements](https://help.insightful.io/en/articles/3666225-minimum-system-network-requirements.md): Ensure your systems are set for optimal performance of Insightful, with details on OS, hardware, network and browser requirements.
- [Default Browser Setting](https://help.insightful.io/en/articles/4322743-default-browser-setting.md): Learn the steps for setting a browser as default on your device
- [Whitelist Insightful in Antivirus software](https://help.insightful.io/en/articles/4332404-whitelist-insightful-in-antivirus-software.md): Create an exception or exclusion for Insightful if you have an active Antivirus software
- [Using Insightful with virtual machines and remote servers](https://help.insightful.io/en/articles/4635693-using-insightful-with-virtual-machines-and-remote-servers.md): This article explains most common practices of deploying and using Insightful with virtual machines, RDS / RDP, and any other remote session or virtualization
- [MacOS Permissions Required for Insightful](https://help.insightful.io/en/articles/12518583-macos-permissions-required-for-insightful.md): For Insightful to function properly on macOS devices, there are certain permissions that need to be set
- [Require All Necessary macOS Permissions Before Clocking In](https://help.insightful.io/en/articles/14062137-require-all-necessary-macos-permissions-before-clocking-in.md): Learn how to require macOS permissions before employees can clock in, ensuring accurate tracking data by blocking clock-in until required permissions such as Accessibility and Screen Recording are ...
- [Manual Installation of Insightful on macOS](https://help.insightful.io/en/articles/4227890-manual-installation-of-insightful-on-macos.md): Learn how to manually install Insightful app to your employees that use devices with macOS
- [How to Manually Allow macOS Permissions](https://help.insightful.io/en/articles/10445327-how-to-manually-allow-macos-permissions.md): Learn how to manually set up all the permissions needed for Insightful to function correctly on macOS
- [Manual Installation of Insightful on Windows](https://help.insightful.io/en/articles/10455309-manual-installation-of-insightful-on-windows.md): Learn how to manually install Insightful app to your employees that use devices with Windows OS
- [When clicking on the installation file redirects to the Microsoft Store](https://help.insightful.io/en/articles/9819271-when-clicking-on-the-installation-file-redirects-to-the-microsoft-store.md): To install Insightful desktop app on Windows without Microsoft Store redirection, disable Windows S Mode by following a few simple steps
- [Insightful Silent Installation on MacOS and Windows](https://help.insightful.io/en/articles/4214946-insightful-silent-installation-on-macos-and-windows.md): Installing Insightful on company-managed computers without distracting users
- [Linux Installation Guide {BETA}](https://help.insightful.io/en/articles/5306667-linux-installation-guide-beta.md): Here's how you can now test Insightful on Linux

### User Permissions & Settings

- [User roles and permissions: Introduction](https://help.insightful.io/en/articles/2121192-user-roles-and-permissions-introduction.md): Understand the differences between different user roles \(Admins, Managers, Clients and Employees\) and their permissions
- [Admin User Role](https://help.insightful.io/en/articles/3505424-admin-user-role.md): Learn about what the Administrator user role represents in Insightful app and how to set up new Admins and their permissions for your account
- [Setting up Manager user role](https://help.insightful.io/en/articles/3692827-setting-up-manager-user-role.md): Understand the Manager role in Insightful app \(its scopes and feature permissions\) and how to add, set up or edit a Manager user role
- [Setting up Client user role](https://help.insightful.io/en/articles/3693081-setting-up-client-user-role.md): Learn how to add and set up Client user role to give your clients access to data and insights related to projects they hired your team to do
- [Employee user role: Info employees can see](https://help.insightful.io/en/articles/3741650-employee-user-role-info-employees-can-see.md): What data and stats of their own can employees see \(and where in the app\) and how to permit/restrict them the visibility of their data

### Time and Attendance

- [Understanding Employee Timesheets](https://help.insightful.io/en/articles/4051148-understanding-employee-timesheets.md): Insightful provides detailed Employee Timesheets with breakdowns of different time categories like Work, Idle and Break time
- [Day View on Timesheets](https://help.insightful.io/en/articles/11464492-day-view-on-timesheets.md): View total daily work activity in one line, including all shifts, for a clear overview of time, productivity and utilization
- [Understanding Attendance report](https://help.insightful.io/en/articles/5275872-understanding-attendance-report.md): Review daily attendance and working hours of all your employees in one place with Attendance view report
- [Manual Attendance Tracking scenario](https://help.insightful.io/en/articles/3568616-manual-attendance-tracking-scenario.md): Learn everything you need to know about Insightful's Manual Attendance Tracking functionality
- [Automatic Attendance Tracking scenarios](https://help.insightful.io/en/articles/3678065-automatic-attendance-tracking-scenarios.md): Automate Clock-in and Clock-out based on activity, schedules, network connections, or VPN for best attendance tracking
- [Project-based Attendance Tracking](https://help.insightful.io/en/articles/3552000-project-based-attendance-tracking.md): How to start tracking Time on Tasks, Attendance, and Productivity; Difference between Manual and Project Based Attendance tracking
- [Manual vs. Project-based Attendance tracking](https://help.insightful.io/en/articles/10559328-manual-vs-project-based-attendance-tracking.md): Learn the differences between Manual and Project-Based Attendance tracking scenarios to understand which suits your business needs better
- [Manual Time Entry: How to submit and review](https://help.insightful.io/en/articles/5679527-manual-time-entry-how-to-submit-and-review.md): Manual Time Entry scopes and permissions explained
- [Manual Time Entry: Overview](https://help.insightful.io/en/articles/5689891-manual-time-entry-overview.md): Learn everything you need to know about tracking offline work-related activities with Insightful's Manual time entry feature.
- [Manual Time Entry for Admins and Managers](https://help.insightful.io/en/articles/5689884-manual-time-entry-for-admins-and-managers.md): How to review Manual Time Entries as Admin/Manager
- [Schedules: Introduction](https://help.insightful.io/en/articles/6579285-schedules-introduction.md): What is Shift scheduling and Time off and how can you use it to most effectively manage your workforce?
- [Shift Scheduling Setup](https://help.insightful.io/en/articles/6579427-shift-scheduling-setup.md): Customize Shift Scheduling according to your organization's requirements with Insightful Settings
- [Import Shift Schedule via CSV](https://help.insightful.io/en/articles/10085958-import-shift-schedule-via-csv.md): Import Guidelines of Scheduled Shifts
- [Managing Team Shifts and Schedules](https://help.insightful.io/en/articles/6579355-managing-team-shifts-and-schedules.md): Learn how to manage your team's schedules by creating, editing, and deleting shifts in the Time and Attendance section of your dashboard
- [Breaks: Enabling, Using and Managing](https://help.insightful.io/en/articles/4207531-breaks-enabling-using-and-managing.md): Learn how Admins can enable break functionality and how Employees can utilize it within different Tracking scenarios offered by Insightful
- [Expected Break Hours for Scheduled Shifts](https://help.insightful.io/en/articles/10192948-expected-break-hours-for-scheduled-shifts.md): Define and manage break times for scheduled shifts, impacting utilization calculations
- [Shift Attendance Notifications](https://help.insightful.io/en/articles/6579497-shift-attendance-notifications.md): Get notified if your employees are running late, haven't started their shift yet or are absent from work having entirely missed their shift
- [Analyze Employee Work time Productivity and Shift data](https://help.insightful.io/en/articles/6579538-analyze-employee-work-time-productivity-and-shift-data.md): Efficiently manage and analyze employee shifts and productivity with Insightful dashboard
- [Time Off](https://help.insightful.io/en/articles/9953141-time-off.md): Time Off in Insightful allows Admins and Managers to track non-working days, manage employee schedules, and improve utilization accuracy
- [Import Time Off Schedule via CSV](https://help.insightful.io/en/articles/10085910-import-time-off-schedule-via-csv.md): Import Guidelines for Time off
- [Schedule Adherence report](https://help.insightful.io/en/articles/12041773-schedule-adherence-report.md): Get a clear view of employee shift adherence - track lateness, absences, overtime, and undertime in one centralized report
- [When can Company Computers Automatically Clock-Out?](https://help.insightful.io/en/articles/4206404-when-can-company-computers-automatically-clock-out.md): Learn about Clock-Out with Automatic Tracking Scenarios and setting thresholds other than the default on Company Computers
- [What is Idle time and how can I set up or edit it in Insightful?](https://help.insightful.io/en/articles/3668738-what-is-idle-time-and-how-can-i-set-up-or-edit-it-in-insightful.md): Learn about Idle time and where to find settings to extend or shorten trigger period for Idle time

### Productivity Management

- [Real-time Insights into Employee Activities and Productivity](https://help.insightful.io/en/articles/4280253-real-time-insights-into-employee-activities-and-productivity.md): Review and analyze what your team is working on in real-time and adapt accordingly for optimal productivity and best results
- [Always active: Keep apps & websites active and avoid idling](https://help.insightful.io/en/articles/4035805-always-active-keep-apps-websites-active-and-avoid-idling.md): Define which apps and websites will always be treated as active and never as idle \(like video conferencing, meeting and VOIP applications\)
- [Productivity Labeling: Introduction](https://help.insightful.io/en/articles/5789603-productivity-labeling-introduction.md): Streamline productivity tracking by labeling categories of apps and websites as productive, neutral, or unproductive for your organization
- [Managing Productivity With Apps & Websites Labelling](https://help.insightful.io/en/articles/3507778-managing-productivity-with-apps-websites-labelling.md): Learn how to label apps, websites and categories per Team, and how that helps Insightful track employee productivity
- [Productivity Labeling: Applying Changes in Bulk](https://help.insightful.io/en/articles/5789651-productivity-labeling-applying-changes-in-bulk.md): Apply bulk changes and save time while reviewing and labeling newly used Apps and Websites
- [Productivity Labeling: Auto-labeling Mode](https://help.insightful.io/en/articles/8394506-productivity-labeling-auto-labeling-mode.md): How to automatically categorize the apps and websites your team uses as productive, neutral, or unproductive.
- [Productivity Labeling: Recommendations Mode](https://help.insightful.io/en/articles/7120637-productivity-labeling-recommendations-mode.md): Learn how and where to review Insightful's recommendations for labeling unlabeled applications and websites your employees use
- [How to Review and Analyze Apps and Websites Employees Use?](https://help.insightful.io/en/articles/5789626-how-to-review-and-analyze-apps-and-websites-employees-use.md): Pages dedicated to individual Apps and Websites employees use give a more in-depth view of employee productivity and behavior
- [Setting up Screenshots: Configuration guide](https://help.insightful.io/en/articles/3741583-setting-up-screenshots-configuration-guide.md): Understanding the settings of Insightful's Screenshot capturing feature and choosing the right ones for your needs
- [On-demand screenshots](https://help.insightful.io/en/articles/5595127-on-demand-screenshots.md): Learn how to manually take screenshots in real-time
- [Blurred Screenshots](https://help.insightful.io/en/articles/5653329-blurred-screenshots.md): Learn how to provide an additional layer of privacy to your Employees by blurring the taken screenshots of their screens
- [Screen Recording](https://help.insightful.io/en/articles/9576871-screen-recording.md): Record and play back the screen recordings of employees' screens

### Project Management

- [Navigating Insightful's Projects Section](https://help.insightful.io/en/articles/3527661-navigating-insightful-s-projects-section.md): Learn how to use Insightful's Projects section to view time employees spent on projects or specific tasks, projects status and it's costs
- [Creating and Editing Projects and Tasks](https://help.insightful.io/en/articles/3358008-creating-and-editing-projects-and-tasks.md): Learn how to easily create, edit, delete and manage Projects and their related Tasks in Insightful
- [Managing Project-related Tasks](https://help.insightful.io/en/articles/3528024-managing-project-related-tasks.md): Learn to manage Tasks and their progress flow with Insightful's Kanban-style Task overview board and its connection with Insightful Widget
- [Managing Projects and Tasks on Insightful Widget](https://help.insightful.io/en/articles/3518770-managing-projects-and-tasks-on-insightful-widget.md): Learn how to manage Projects and Tasks on Insightful Widget, including adding Tasks and tracking time on them
- [Time Limits](https://help.insightful.io/en/articles/10146604-time-limits.md): Time Limits ensure controlled project hours with customizable daily, weekly, or monthly limits
- [Automated Time Mapping](https://help.insightful.io/en/articles/9755999-automated-time-mapping.md): ATM tracks and allocates time to tasks by recognizing user activities, offering accurate insights into employee work without manual input
- [Setting Billable Rates Per Projects and Invoicing Your Clients](https://help.insightful.io/en/articles/8870212-setting-billable-rates-per-projects-and-invoicing-your-clients.md): Keeping Your Projects On Track

### Reports

- [Workload Distribution](https://help.insightful.io/en/articles/9674135-workload-distribution.md): Workload Distribution groups employees by utilization, enabling teams to analyze and optimize workload
- [Review Insightful Reports in Excel or Google Docs](https://help.insightful.io/en/articles/4299138-review-insightful-reports-in-excel-or-google-docs.md): How to import or open .csv Insightful reports in Excel and Google Docs
- [Receive Reports by Email](https://help.insightful.io/en/articles/4033241-receive-reports-by-email.md): Automatically send out analytics data and reports from Insightful to emails addresses of your choice
- [AI Adoption Report](https://help.insightful.io/en/articles/15692613-ai-adoption-report.md): This report gives managers and admins a single place to understand which AI tools are being used across the organization
- [Productivity Trends Dashboard](https://help.insightful.io/en/articles/6768955-productivity-trends-dashboard.md): Measure and compare employee utilization and productive time over any time period using Insightful's Productivity Trends dashboard

### Insightful Advanced

- [Device slowdown Troubleshooting](https://help.insightful.io/en/articles/4426181-device-slowdown-troubleshooting.md): What to do if your device slows down and you suspect it might have to do something with Insightful
- [App stuck loading, dashboard blank or missing data](https://help.insightful.io/en/articles/4341514-app-stuck-loading-dashboard-blank-or-missing-data.md): When page is stuck on loading screen when accessing Insightful, dashboard is blank or have some data missing - this might be browser related
- [Company Computers don't appear after installation \[Firewall\]](https://help.insightful.io/en/articles/4054270-company-computers-don-t-appear-after-installation-firewall.md): Learn how to ensure that access to Insightful is enabled in your firewall settings
- [Websites visited in Firefox not being listed by Insightful](https://help.insightful.io/en/articles/4163857-websites-visited-in-firefox-not-being-listed-by-insightful.md): Learn how to adjust Firefox settings to allow visited websites to be recorded and listed by Insightful
- [Missing Detailed Info on Apps and Websites Usage \[macOS\]](https://help.insightful.io/en/articles/4042760-missing-detailed-info-on-apps-and-websites-usage-macos.md): Here is what to do if you are not seeing which websites your employees are visiting during working hours on their macOS devices
- [Screenshots or Screen recording not being captured \[macOS\]](https://help.insightful.io/en/articles/3859112-screenshots-or-screen-recording-not-being-captured-macos.md): How to give Insightful permission to take screenshots or screen recording on macOS Catalina and Ventura
- [Not Seeing Captured Screenshots](https://help.insightful.io/en/articles/4473308-not-seeing-captured-screenshots.md): Learn more about Insightful's screenshots capturing function to better understand how to resolve most common challenges you may come across
- [Resolving Error Messages](https://help.insightful.io/en/articles/4097207-resolving-error-messages.md): Learn what different error messages in Insightful mean and how to troubleshoot/resolve them

### Integrations

- [Directory Integrations - CSV Import](https://help.insightful.io/en/articles/6040301-directory-integrations-csv-import.md): Synchronize your organizational structure with Insightful through CSV file import
- [Data Warehouse - BigQuery Integration](https://help.insightful.io/en/articles/6472494-data-warehouse-bigquery-integration.md): Load data from Insightful into a BigQuery data warehouse
- [Employee/User data CSV import: Instructions to create a file](https://help.insightful.io/en/articles/10616216-employee-user-data-csv-import-instructions-to-create-a-file.md): This article details the required structure, field specifications, and best practices to ensure you accurately populate your Employee and User data in the CSV files and prevent import errors.
- [Data Warehouse - Snowflake Integration](https://help.insightful.io/en/articles/11873931-data-warehouse-snowflake-integration.md): Easily load Insightful data into Snowflake with a secure, fully managed integration for powerful, automated reporting

### Security & Data Privacy

- [Employee Privacy Protection](https://help.insightful.io/en/articles/4035926-employee-privacy-protection.md): A short guide to the protection of your Employees' privacy with Insightful
- [Data Insightful Collects](https://help.insightful.io/en/articles/10664903-data-insightful-collects.md): Learn what sorts of data Insightful desktop application collects to help organizations effectively manage productivity
- [How Long Insightful Keeps Your Data](https://help.insightful.io/en/articles/13377038-how-long-insightful-keeps-your-data.md): Learn how long Insightful stores different types of data and what happens to it after account deletion
- [Two-factor authentication \[2FA\]](https://help.insightful.io/en/articles/4294408-two-factor-authentication-2fa.md): Introduction to Two-factor authentication \(2FA\) feature in Insightful and how to Sign In with it
- [Supported authenticator apps \[2FA\]](https://help.insightful.io/en/articles/4294106-supported-authenticator-apps-2fa.md): Learn which mobile apps you can use for two-step verification for your Insightful login with 2FA enabled
- [Setting up Two-factor Authentication \[2FA\]](https://help.insightful.io/en/articles/4294638-setting-up-two-factor-authentication-2fa.md): Lear how to set up the Two-factor Authentication \(2FA\) for your Insightful login
- [Signing In with Two-factor authentication \[2FA\]](https://help.insightful.io/en/articles/10396742-signing-in-with-two-factor-authentication-2fa.md): Introduction to Two-factor authentication \(2FA\) feature in Insightful and how to Sign In with it
- [Deactivating Two-Factor Authentication \[2FA\]](https://help.insightful.io/en/articles/4305115-deactivating-two-factor-authentication-2fa.md): Learn what you need to do when you want to stop using the Two-factor Authentication \(2FA\) for your Insightful login
- [Lost 2FA recovery code](https://help.insightful.io/en/articles/4294240-lost-2fa-recovery-code.md): What to do if you can't access your 2FA Authenticator app and you lost your 2FA recovery code

### Pricing & Billing

- [Insightful Price Plans: Introduction](https://help.insightful.io/en/articles/5276864-insightful-price-plans-introduction.md): A short overview of different Insightful price plans
- [Workforce Analytics Plan](https://help.insightful.io/en/articles/5276799-workforce-analytics-plan.md): Features and pricing information for Workforce Analytics Plan
- [Workflow Optimization Plan](https://help.insightful.io/en/articles/5276806-workflow-optimization-plan.md): Features and pricing information for Workflow Optimization Plan
- [Combo Plan - Workforce Analytics + Workflow Optimization](https://help.insightful.io/en/articles/5276834-combo-plan-workforce-analytics-workflow-optimization.md): Features and pricing information for Combo Plan
- [Enterprise Plan](https://help.insightful.io/en/articles/9113735-enterprise-plan.md): Customizable price plan with an addition of enterprise-level features
- [Add-ons](https://help.insightful.io/en/articles/9675692-add-ons.md): Insightful's Add-ons are standalone features that enhance Insightful’s plans, offering extra capabilities beyond the standard packages
- [Setting up Your Subscription](https://help.insightful.io/en/articles/4389928-setting-up-your-subscription.md): How to do the initial setup of your Subscription, Price Plan, Billing Address, and Credit Card in the Insightful application
- [Is my Credit Card Safe?](https://help.insightful.io/en/articles/5275746-is-my-credit-card-safe.md): Lear what happens with your credit card data and how it is processed
- [Subscription Cancelling](https://help.insightful.io/en/articles/2128378-subscription-cancelling.md): No longer need Insightful? Here’s how to cancel your subscription
- [How To Change Your Billing Address](https://help.insightful.io/en/articles/9360491-how-to-change-your-billing-address.md): Keep Your Company’s Location Up to Date
- [What payment methods do you accept?](https://help.insightful.io/en/articles/5276465-what-payment-methods-do-you-accept.md): Understanding different payment methods for your Insightful subscription
- [Can I change my Credit Card in the future?](https://help.insightful.io/en/articles/5276426-can-i-change-my-credit-card-in-the-future.md): How to update Credit Card details on your Insightful account
- [Can I switch plans after I subscribe?](https://help.insightful.io/en/articles/5276451-can-i-switch-plans-after-i-subscribe.md): Switching from one Insightful price plan to another \(e.g. Workforce Analytics to Workflow Optimization\) and vice versa
- [Can I switch from monthly billing to annual?](https://help.insightful.io/en/articles/5276438-can-i-switch-from-monthly-billing-to-annual.md): How to change the desired subscription period from monthly to annual
- [Can I have different Price Plans for different Employees?](https://help.insightful.io/en/articles/9113847-can-i-have-different-price-plans-for-different-employees.md): Learn when you can and when you can't have different Employees on different Price Plans.
- [Why is my due amount different in different months?](https://help.insightful.io/en/articles/9127643-why-is-my-due-amount-different-in-different-months.md): Learn about why the due amount on your invoice can differ from one billing cycle to another
- [Why was I charged for more Employee licenses than I have?](https://help.insightful.io/en/articles/9127680-why-was-i-charged-for-more-employee-licenses-than-i-have.md): Learn about a scenario in which the charge for your next billing cycle reflects more employee licenses than you have at the very moment
- [What happens if my payment is a few days late?](https://help.insightful.io/en/articles/9123929-what-happens-if-my-payment-is-a-few-days-late.md): If your invoice payment is only a few days past your due date - there is nothing to worry about