Whether you're managing company-owned devices or personal machines, these instructions will guide you through the uninstallation process. Additionally, troubleshooting tips are included to help resolve common issues encountered during uninstallation.
Personal computers
If you need to uninstall Insightful application from your personal device - this can be achieved in a few very easy steps.
Windows
Click on your Start button or go to your Control Panel,
Search for Workpuls in the search bar or find it within Programs inside Control Panel,
Right click on the application,
Click on Uninstall.
macOS
Go to your Applications folder,
Search for Workpuls,
Right Click on the application,
Select Move to Trash.
Linux
Locate the Workpuls.AppImage file on your device - commonly in Downloads or Desktop folders.
Select the File and Right Click on It
From the context menu, select Move to Trash or Delete
Company computers
If, as an organization's Administrator, you need to uninstall Insightful from company devices, you can use that using various endpoint management tools and methods.
Windows
Using SCCM (System Center Configuration Manager)
Open SCCM Console:
Navigate to the Software Library.
Locate Insightful:
Go to Applications and find Insightful (Workpuls) in the list.
Remove Application:
Right-click on Insightful and select Deploy.
Choose Remove to initiate the uninstallation process.
Monitor Progress:
Check the deployment status to ensure Insightful is removed successfully.
Troubleshooting tips
Uninstallation Not Initiated: Ensure that SCCM is properly configured and that the correct application version is selected for removal.
Error Messages: Review SCCM logs for detailed error messages and address any specific issues reported.
Using Intune
Open Intune Admin Center:
Go to Apps in the Intune portal.
Locate Insightful:
Find Insightful (Workpuls) in the list of applications.
Uninstall Application:
Select Insightful and click on Delete to remove it from the target devices.
Confirm:
Confirm the action and monitor the deployment status for successful removal.
Troubleshooting tips
Application Not Found: Verify that Insightful is listed in the Intune portal and that you have the necessary permissions to delete it.
Deployment Issues: Check Intune logs for errors and confirm network connectivity.
Using ATERA
Open ATERA Dashboard:
Navigate to Software Deployment.
Find Insightful:
Locate Insightful in the list of installed applications.
Initiate Uninstallation:
Create a new deployment and choose the Uninstall option for Insightful.
Deploy and Monitor:
Deploy the uninstallation task to the relevant devices and monitor the process.
Troubleshooting tips
Uninstallation Task Fails: Ensure that the device is online and that ATERA has proper permissions to execute uninstallation tasks.
Logs: Check ATERA logs for detailed error information.
Using Group Policy Object (GPO)
Open Group Policy Management Console:
Go to Computer Configuration → Policies → Software Settings.
Locate Insightful:
Find Insightful (Workpuls) in the Software Installation section.
Remove Application:
Right-click Insightful and select All Tasks → Remove.
Deploy and Verify:
Apply the GPO and verify the uninstallation on target machines.
Troubleshooting tips
GPO Not Applied: Ensure that the GPO is linked correctly to the organizational unit (OU) and that the client computers have received the policy update.
Application Still Present: Verify that the GPO settings are correct and review event logs for any errors.
macOS
Using JAMF Pro
Open JAMF Pro Console:
Go to Computers → Policies.
Create a New Policy:
Click + New to create a new policy for application removal.
Configure Policy:
In the General tab, name the policy (e.g. Uninstall Insightful).
In the Scripts tab, add a script to uninstall Insightful. To obtain the script please contact us at support@insightful.io
Deploy Policy:
Target the policy to the relevant devices or device groups.
Monitor Status:
Check the policy status to ensure Insightful is removed successfully.
Troubleshooting tips
Policy Not Applying: Verify that the policy is correctly assigned to the target devices and check the JAMF logs for any issues.
Uninstallation Fails: Ensure that the script used for uninstallation is correct and that devices are online.
Bulk uninstallation
For bulk uninstallation, Insightful Support can provide uninstallation scripts to facilitate batch removal. Contact Insightful support at support@insightful.io for more details and to obtain these scripts if needed.
For any issues or additional assistance during the uninstallation process, please reach out to support@insightful.io.