Whether you're managing company-owned devices or personal machines, these instructions will guide you through the uninstallation process. Additionally, troubleshooting tips are included to help resolve common issues encountered during uninstallation.
Personal computers
If you need to uninstall the Insightful application from your personal device, this can be achieved in a few very easy steps.
Windows
Click on your Start button or go to your Control Panel.
Search for Workpuls in the search bar or find it within Programs inside Control Panel.
Right click on the application.
Click on Uninstall.
macOS
Go to your Applications folder.
Search for Workpuls.
Right Click on the application.
Select Move to Trash.
Linux
Locate the Workpuls.AppImage file on your device - commonly in Downloads or Desktop folders.
Select the file and right-click it.
From the context menu, select Move to Trash or Delete.
Company computers
Uninstalling Insightful from company-managed devices can be done by the organization's Administrators. This action can be performed manually or remotely, depending on whether the targeted device is physically accessible or not.
Manual uninstall
Uninstall for Windows
Please use this bat file (download it, right-click it, and run it as admin) to remove Insightful.
Uninstall for macOS
Download and unzip this uninstall script.
Copy the unzipped script (‘uninstall.sh’) to your desktop.
Open Terminal - Press CMD+Space on your keyboard -> in Spotlight Search type “Terminal”.
Copy the following text “sh ~/Desktop/uninstall.sh” into the Terminal and press Enter.
Type your password and press Enter.
Remote uninstall
If, as an organization's Administrator, you need to remotely uninstall Insightful from company-managed devices, you can do that using various endpoint management tools and methods.
Windows
Using Microsoft Configuration Manager (formerly SCCM)
Open the Configuration Manager console:
Navigate to the Software Library.
Locate Insightful:
Go to Applications and find Insightful (Workpuls) in the list.
Remove Application:
Select Insightful.
On the Deployments tab of the details pane, select its install deployment, then select Delete in the ribbon.
Right-click on Insightful and select Deploy.
On the Deployment Settings page of the wizard, set Action to Uninstall.
Monitor Progress:
Check the deployment status to ensure Insightful is removed successfully.
Troubleshooting tips
Uninstallation Not Initiated: Ensure that Configuration Manager is properly configured and that the correct application version is selected for removal.
Error Messages: Review the Configuration Manager logs for detailed error messages and address any specific issues reported.
Using Intune
Open Intune Admin Center:
Go to Apps in the Intune portal.
Locate Insightful:
Find Insightful (Workpuls) in the list of applications.
Uninstall Application:
Select Insightful, then select Properties.
Next to Assignments, select Edit.
Under Required, remove the group you used to install Insightful.
Under Uninstall, select Add group and add the same group.
Select Review + save, then Save.
Insightful is removed only from devices where Intune installed it.
Confirm:
Confirm the action and monitor the deployment status for successful removal.
Troubleshooting tips
Application Not Found: Verify that Insightful is listed in the Intune portal and that you have the necessary permissions to change its assignments.
Deployment Issues: Check Intune logs for errors and confirm network connectivity.
Using Atera
Open Atera Dashboard:
Navigate to Software Deployment.
Find Insightful:
Locate Insightful in the list of installed applications.
Initiate Uninstallation:
Create a new deployment and choose the Uninstall option for Insightful.
Deploy and Monitor:
Deploy the uninstallation task to the relevant devices and monitor the process.
Troubleshooting tips
Uninstallation Task Fails: Ensure that the device is online and that Atera has proper permissions to execute uninstallation tasks.
Logs: Check Atera logs for detailed error information.
Using Group Policy Object (GPO)
Open Group Policy Management Console:
Go to Computer Configuration → Policies → Software Settings.
Locate Insightful:
Find Insightful (Workpuls) in the Software Installation section.
Remove Application:
Right-click Insightful and select All Tasks → Remove.
Then select Immediately uninstall the software from users and computers and click OK.
Deploy and Verify:
Apply the GPO and verify the uninstallation on target machines.
Troubleshooting tips
GPO Not Applied: Ensure that the GPO is linked correctly to the organizational unit (OU) and that the client computers have received the policy update.
Application Still Present: Verify that the GPO settings are correct and review event logs for any errors.
macOS
Using Jamf Pro
Open Jamf Pro Console:
Go to Computers → Policies.
Create a New Policy:
Click + New to create a new policy for application removal.
Configure Policy:
In the General tab, name the policy (e.g. Uninstall Insightful).
In the Scripts tab, add the uninstall script (‘uninstall.sh’) from Uninstall for macOS above.
Deploy Policy:
Target the policy to the relevant devices or device groups.
Monitor Status:
Check the policy status to ensure Insightful is removed successfully.
Troubleshooting tips
Policy Not Applying: Verify that the policy is correctly assigned to the target devices and check the Jamf logs for any issues.
Uninstallation Fails: Ensure that the script used for uninstallation is correct and that devices are online.
Bulk uninstallation
For bulk uninstallation, Insightful Support can provide uninstallation scripts to facilitate batch removal. Contact Insightful support at support@insightful.io for more details and to obtain these scripts if needed.
For any issues or additional assistance during the uninstallation process, please reach out to support@insightful.io.