Some challenges with Insightful application - like being stuck on loading screen, having dashboard blank or with some data missing and more - might be related to the web browser you are using. So checking the browser related matters is likely to be a good idea.
One of the first steps when troubleshooting browser related difficulties with Insightful dashboards is to clear local storage (site data). Below are the steps on how to do this with supported browsers:
Chrome
To clear the local storage or browser cache in Chrome, please do the following:
From the Insightful page, press F12 to open the Developer tools.
Alternatively, right click anywhere on the page and select Inspect.
Under Application tab, click on Clear storage.
Click Clear site data.
Close the Developer tools and restart the Insightful page by F5.
Firefox
To clear the local storage or browser cache in Firefox, please do the following:
From the Insightful page, press F12 to open the Developer tools.
Alternatively, right mouse click anywhere on the page and select Inspect element.
(Optional) Click the gear icon to open the toolbox options and check Storage under Developer Tools.
On the Storage tab, click Local Storage to expand the list.
Right-click app.workpuls.com and choose Delete All.
Close the Developer tools and restart the Insightful page by F5.
Safari
To clear the local storage or browser cache in Safari, please do the following:
From the Insightful page, click the Develop menu and choose Web Inspector.
On the Console tab, type localStorage.clear() in the field and press Enter.
Close the Developer tools and restart the Insightful page by F5.
Microsoft Edge
To clear local storage in Microsoft Edge, please do the following:
Click on the 3 dots below the "X" button,
Click on Delete browsing data...
Select Cookies and other site data and Cached images and files (and all other options your prefer on top of the two) and click Clear all.
Having completed these steps, shut down your browser and turn it back on
If clearing local storage did not help, contact our support via in app chat or support@insightful.io email.
Desktop app: clock-in stuck on "Please wait, verifying device integrity"
This message appears on the desktop widget when clocking in, not in your web browser - the browser cache steps above do not apply to it.
If the message doesn't clear after a minute or two, this is most commonly caused by an unstable or interrupted internet connection. Try the following, in order:
Disconnect and reconnect your internet connection (Wi-Fi or ethernet) to force a fresh sync, then try clocking in again.
If you're using a VPN - especially over a mobile/cellular connection - temporarily disable it and try again. A VPN running on an unstable connection can cause brief, repeated disconnects that this message doesn't recover from on its own, and can also cause worked time to be logged as Idle even while actively working (see Idle time).
Reinstall the Insightful desktop app if the message still persists.
Still stuck? Contact us via chat or support@insightful.io with your OS and whether you're using a VPN, so we can check your agent logs.