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App stuck loading, dashboard blank or missing data

When page is stuck on loading screen when accessing Insightful, dashboard is blank or have some data missing - this might be browser related

Petar Jelaca avatar
Written by Petar Jelaca
Updated over a year ago

Some challenges with Insightful application - like being stuck on loading screen, having dashboard blank or with some data missing and more - might be related to the web browser you are using. So checking the browser related matters is likely to be a good idea.

One of the first steps when troubleshooting browser related difficulties with Insightful dashboards is to clear local storage (site data). Below are the steps on how to do this with supported browsers:

Chrome

To clear the local storage or browser cache in Chrome, please do the following:

  1. From the Insightful page, press F12 to open the Developer tools.

    1. Alternatively, right click anywhere on the page and select Inspect.

  2. Under Application tab, click on Clear storage.

  3. Click Clear site data.

  4. Close the Developer tools and restart the Insightful page by F5.

Firefox

To clear the local storage or browser cache in Firefox, please do the following:

  1. From the Insightful page, press F12 to open the Developer tools.

    1. Alternatively, right mouse click anywhere on the page and select Inspect element.

  2. (Optional) Click the gear icon to open the toolbox options and check Storage under Developer Tools.

  3. On the Storage tab, click Local Storage to expand the list.

  4. Right-click app.workpuls.com and choose Delete All.

  5. Close the Developer tools and restart the Insightful page by F5.

Safari

To clear the local storage or browser cache in Safari, please do the following:

  1. From the Insightful page, click the Develop menu and choose Web Inspector.

  2. On the Console tab, type localStorage.clear() in the field and press Enter.

  3. Close the Developer tools and restart the Insightful page by F5.

Microsoft Edge

To clear local storage in Microsoft Edge, please do the following:

  1. Right click anywhere on Insightful page. Select Inspect.

  2. Click on Application on the top of the console and then select Clear storage.

  3. Click on Clear site data.

  4. Close the dev tools and the browser then start it again and go to https://app.insightful.io.

If clearing local storage did not help, contact our support via in app chat or support@insightful.io email.

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