Receive timely notifications on attendance and security incidents. Learn how to set up and customize alerts for enhanced transparency in your day-to-day work.
Alerts are accessible to Admins and Managers. Admins always have access to Alerts. For Managers, the ability to create or view alerts and related analytics is controlled by Admins, and it is disabled by default in new organizations until an Admin enables it.
How to Set up Attendance Alerts
Stay on top of your team's attendance in real time, regardless of where they work. To create a new alert, go to Alerts in the left-side menu and click on the New Alert button.
1. Select Alert Type
After clicking the New Alert button, you will be prompted to customize your alert. Start by selecting the type of alert you wish to receive real-time insights about. Under Attendance Alerts, choose from:
1. Absenteeism
2. Extended Break
3. Missed Clock-In
4. Inactivity (Idle Time)
5. Irregular Behavior
Throughout the entire process, you will be guided by helpful tooltips.
2. Name Your Alerts
After selecting the alert type, give the alert a descriptive name. This makes the alert easy to recognize in your alert list in Settings → Alerts, on Alerts → Overview, and in Alerts → Logs.
3. Set the Conditions
By setting conditions, you can further customize your alerts to your specific needs.
Inactivity (Idle Time)- Define the threshold at which employee idleness becomes a concern for your organization. The minimum value you can enter is 10 minutes, and the maximum is 120.
Extended Break - This alert will be sent when an employee exceeds their regular allocated break time. No condition is required for your input.
Missed Clock-In - Set a specific time and choose a specific time zone to receive alerts when certain employees do not clock in on time. By specifying the timezone, you can tailor alerts to each employee or team based on their location. Employees on approved paid time off (PTO) are automatically excluded and won't trigger this alert.
Absenteeism - Specify the number of days for triggering an alert. Employees on approved paid time off (PTO) are automatically excluded and won't trigger this alert.
Irregular Behavior - Flags automated activity such as mouse jigglers and auto-clickers once a shift ends. No condition is required, since the detection logic is fixed. Learn more in the Irregular Behavior Alert article.
4. Decide Who Receives Notifications When and Where
Team & Employees: Specify the teams and employees for whom you want to set up alerts. This is based on the teams you oversee.
Days: Determine which days you want to set up alerts for.
Recipients: When creating an alert, you can choose who will receive the notifications. Recipients are determined based on the teams you oversee. There are three options:
Only Me - This option means that the notification will be received by the person who created the alert, which is either an Admin or a Manager.
Specific Users - When this option is selected, a dropdown menu appears where you can select the names of specific Admins and Managers.
All Admins - Selecting this option will automatically send the notification to all Admins.
For Inactivity Alerts, users can create multiple separate alerts with different day configurations — for example, one alert that triggers after 30 minutes of inactivity on workdays and another that triggers after 1 hour on weekends. This setup helps avoid unnecessary alerts outside standard working hours, such as during nights or weekends, while still ensuring that inactivity is tracked when it matters most.
5. Delivery
Determine if you want to receive in-app notifications, email notifications, or both. The delivery method is also based on the teams you oversee.
If you choose to receive alerts via email, you will receive them for all the alerts you've selected within 10 minutes of the alert being triggered. At the bottom of the emails, clicking on Find out more will redirect the user to the Logs page, where they will find filtered alerts from the email.
Now, you are ready to click the Save button and start receiving alerts! All notifications you see after clicking on the notification bell list will be sorted from newest to oldest.
If a Manager created an alert while they had the permission and was its only recipient, the Admin will see N/A as the recipient in the alert list in Settings → Alerts. The Admin can assign a new recipient with Edit, or remove the alert with Delete, from the three-dot menu (⋯).
6. Managing existing alerts
To manage an alert, go to Settings → Alerts, find the alert in the list and click the three-dot menu (⋯) next to it. You’ll see:
• Edit: change the alert’s settings
• View logs: see when the alert was triggered
• Deactivate: stop the alert without deleting it. The alert stays in your list with the status Inactive.
• Delete: remove the alert
The Alerts page in the left-side menu is for viewing alerts only.
Alerts → Overview shows your alerts and their activity, and Alerts → Logs shows alerts that have already been triggered. You can’t edit, deactivate or delete an alert from either page.
Who can manage an alert
These rules apply to all alert types (Attendance, Security and Irregular Behavior):
• An Admin can manage any alert. That includes alerts created by Managers or other Admins, and alerts where they are only a recipient. For an alert created by another Admin, the Alert Type and Delivery settings can’t be changed.
• A Manager can only manage the alerts they created themselves.
Don’t see the option you need? Check that you’re in Settings → Alerts, because Alerts Overview and Logs don’t have these options.
If you’re a Manager, you can only edit, deactivate or delete alerts you created.
👉 Learn more:
How to set up Security Alerts