Sometimes, for macOS devices, Insightful needs Input Monitoring permission granted by the user to track Engagement levels. When such permission is not granted Engagement levels of employees will be shown as 0% on the dashboard.
Steps to enable Input Monitoring permission
To enable Input Monitoring permission on Mac users have to do the following:
On your Mac, select System Preferences from the Apple menu;
Click the icon labeled Security & Privacy;
Click the Input Monitoring tab at the top;
4. In the lower-left corner click on Lock to make changes;
5. Click on + to add the application;
6. Click on MacintoshHD;
7. Choose Library → Application Support;
8. Click on Workpuls → Workpuls;
9. Once everything above is selected click on the Open button in the lower right corner and Input Monitoring permission will be granted.
❗ Note: Engagement levels will be shown as 0% for users having agent versions lower than 7.1.47.
If you need any further assistance feel free to contact us at support@insightful.io