Insightful is tested with most modern antivirus software and there are no known conflicts with any of them.
Given multiple variables such as OS version, network connection type, different antivirus software and vast array of settings that can be applied to each - we recommend creating an Insightful exception/exclusion in your active Antivirus to have Insightful syncing data.
How to create an exception for Insightful
To proceed with creating exception for Insightful app, simply find Exceptions or Exclusions in settings of the Antivirus you are using and add workpuls-agent folder and workpuls.exe.
Path to the folder in Windows OS is:
C:\Users\username\AppData\Roaming\workpuls-agent
(where “username” represents the currently logged-in account's folder)
Path to the folder in macOS is:
~/Library/Application Support/workpuls-agent
It is also very important to make an exception for the actual agent executable files, not just the folders. In addition to the workpuls-agent folder, please make sure to add the following paths to your Antivirus exceptions to prevent the agent files from being blocked or removed:
For Windows OS:
C:\Windows\SysWOW64\Workpuls\*
For macOS:
"/Library/Application Support/Workpuls/*"
If your data is not syncing and you want to test whether your antivirus is blocking it, disable the antivirus, then uninstall Insightful, install it again, and check that data syncs while the antivirus is still disabled.