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Deactivating Two-Factor Authentication [2FA]
Deactivating Two-Factor Authentication [2FA]

What to do when you want to stop using Two-Factor Authentication

Uros Maksimovic avatar
Written by Uros Maksimovic
Updated over a week ago

Step 1:

Go to Personal Settings by clicking on you name in the lower left corner of the web platform.

Step 2:

Switch to the Password tab on the Personal Settings Dashboard and locate Two Factor Authentication on the bottom of the page.

Step 3:

Click on Deactivate button.

Step 4:

Use security code generated on your Authenticator app and click Deactivate,

or use your Recovery code if you lost access to the Authenticator app by clicking on I want to deactivate with recovery code. Enter your recovery code and click Deactivate.

2FA has now been deactivated for your Insightful account.
In case you are unable to login because you can't access your authenticator app, you can deactivate 2FA with your recovery code from login screen as well, by clicking on I can't access my code.
​❗Note: If you lost your recovery code AND don't have the access to your Authenticator app, check out this article.

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