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Deactivating Two-Factor Authentication [2FA]
Deactivating Two-Factor Authentication [2FA]

What to do when you want to stop using Two-Factor Authentication

Uros Maksimovic avatar
Written by Uros Maksimovic
Updated over a week ago

Step 1:

Go to Personal Settings by clicking on you name in the lower left corner of the web platform.

Step 2:

Switch to the Password tab on the Personal Settings Dashboard and locate Two Factor Authentication on the bottom of the page.

Step 3:

Click on Deactivate button.

Step 4:

Use security code generated on your Authenticator app and click Deactivate,

or use your Recovery code if you lost access to the Authenticator app by clicking on I want to deactivate with recovery code. Enter your recovery code and click Deactivate.

2FA has now been deactivated for your Insightful account.
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In case you are unable to login because you can't access your authenticator app, you can deactivate 2FA with your recovery code from login screen as well, by clicking on I can't access my code.
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​❗Note: If you lost your recovery code AND don't have the access to your Authenticator app, check out this article.

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