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Deactivating Two-Factor Authentication [2FA]
Deactivating Two-Factor Authentication [2FA]

Learn what you need to do when you want to stop using the Two-factor Authentication (2FA) for your Insightful login

Uros Maksimovic avatar
Written by Uros Maksimovic
Updated over a week ago

Two-factor authentication (2FA) is a security feature that enables two steps of user identity authentication for Insightful login.

If you have previously had it set up but now you wish to stop using it, please follow the instructions below:

Step 1

Go to Personal Settings by clicking on you name in the lower left corner of the web platform.

Step 2

Click Deactivate at the bottom of the page.

Step 3

Use security code generated on your Authenticator app and click Deactivate...

...or use your Recovery code if you lost access to the Authenticator app by clicking on I want to deactivate with recovery code.

Enter your recovery code and click Deactivate.

2FA has now been deactivated for your Insightful account.
In case you are unable to login because you can't access your authenticator app, you can deactivate 2FA with your recovery code from login screen as well, by clicking on I can't access my code.

If you lost your recovery code AND don't have the access to your Authenticator app, check out this article.

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