Given that we use the prorated billing system, our invoices can be a little bit complex. However, we think that once you understand how our prorated billing works they will begin to make more sense.
👉 Let's break a sample invoice down together:
Wow, that's a lot of line items! 🤯
In the invoice above we can see:
The company is on the $6 per month Employee Monitoring Plan.
During the previous billing term (Feb 21 - March 20), they:
- Added 1 on 21st Feb
- Added 26 more on 15th March
- Added 3 more 16th March
- Added 1 more 17th March
- Added 10 more 18th March
- Added 6 more 19th March
- Added 1 more 20th March
For a total of 48 employees. As a result they are being charged for 48 employees for the next billing term (March 20 - April 21):
48 * $6 = $288
As well as the prorated calculated overages from the previous billing term:
$52.16
For a total of: $288 + $52.16 = $340.16
❗ Note: Invoices are sent automatically to your email address after every charge. They can also be reviewed within the app in Settings >> Billing >> Invoices.
Why do I see Remaining time and Unused time line items on my invoice?
In the sample invoice above we can see:
Here the account initially had 1 employee and then added 26 more during the previous term. What we are essentially saying is:
We will refund you for the unused time for that 1 employee
We will not charge you for 27 users for the remaining time
Every time employees are added or removed during a billing term we do this same thing and then:
total it all up together on the next invoice for monthly subscriptions
total it all up and charge you once the amount exceeds $200 for annual / multi-month subscriptions
We understand that this can all be a little bit complex, but feel that it's the right thing to do. Charge only for what is actually used and communicate that with you. 🙌