During the setup process as an admin, you will be prompted to map unmatched users between your project management provider and Insightful.

After successfully completing project selection, you will be taken to the User Mapping Screen.

We automatically perform matching based on email addresses. If email addresses do not align, we proceed to match users based on their full names (requiring an exact match of both First Name & Last Name).

In situations where we cannot identify matches using both email and full name, these users will remain unmatched. In such instances, you can manually match these users.

Even if you skip the user mapping process during the initial setup, you can revisit user mapping at any point. To do this, navigate to Settings → Integration → Edit → Edit Users.

Note: Time tracking is not available for unmatched users. Only tasks assigned to individuals we can match with project management can be tracked. Tickets assigned to unmatched users will be synced but remain unassigned in Insightful.

If you encounter any issues during the user mapping process, please don't hesitate to contact us at support@insightful.io.

This is the final step of the setup process. Once successfully completed, you can immediately start tracking time for both projects and tasks.

Note: Project management integrations are available on the Time Tracking, Automatic Time Mapping, and Enterprise plans.

Learn more: