Certain applications and websites naturally require less input (mouse/keyboard) while they're in use. Examples of this are Video and VOIP apps like Skype, Zoom, and Google Hangouts.
As long as these apps and websites are in focus it's a natural use-case for someone not to be having constant mouse or keyboard input, which will normally trigger idle time unless Always Active setting is enabled.
To set applications as Always Active on Team level:
Go to Settings >> Productivity >> Apps & Websites
Find the desired app or website and click on Teams
Check Always Active for a specific team
📽️ Here's a quick tutorial showing more:
You can also change these settings in bulk.
❗ Note: When using the Always Active setting, it's important to remember that this only applies when the website/app you set as Always Active is actively in focus.
GoToMeeting (Set to Always Active) is opened by an employee.
During the meeting, they open another app or website.
As long as that other app/site is in focus, then this is what Insightful will be recording.
This means that productivity (or going idle) will be based on the other app, not GoToMeeting which is now running in the background.
Always Active - Microphone and Camera
If you wish to go one step further, you can try out the Always Active - Microphone and Camera setting. Once you select this setting, Insightful will consider an app or website Always Active when one of these two processes (microphone or camera) is detected in the background.
This means that we are only looking at the processes and the employee does not need to have a microphone or camera actually on in order for Insightful to know that is being in use.
When none of the processes are detected, app or website will have default behavior.
In case you choose the Default setting, Insightful will track keyboard and mouse activity, and if the inactivity is longer than the Idle Time settings, it will be recorded as Idle Time.
If you select the Don't Track Time option, all tracking will be disabled, so these apps/websites won't appear in any reports. Staff time during these apps will be marked as Idle.