Activities of computer users are mostly related to the associated use of mouse or keyboard, whether the use is more or less frequent. Some applications and websites that a number of employees use very frequently on daily basis, however, require less mouse/keyboard user activities while they're being used. Examples of these are Video and VOIP apps like Skype, Zoom, and Google Hangouts.

To prevent the users of such apps & websites from being inadequately marked as idle in the system, and therefore misrepresent their productivity, Insightful offers the possibility to mark individual apps and websites as Always active.

So, let's dive in and get your apps and websites working just the way you like them!

To customize settings for your apps and websites, follow these steps:

Wondering which of these options suits your business needs? Here's a quick tutorial explaining more:

Always active - On Call is perfect for video apps and websites. It automatically recognizes when microphone or camera are in use. So, Insightful won't go idle when your employees are on calls, even if they're not actively clicking or typing.

When you're in a creative, brainstorming, or study mode, certain apps and websites don't require constant activity. In such scenarios, opting for Always Active is an excellent choice.

If you want to go back to the original settings, just choose the Default option. The default setting monitors your keyboard and mouse use. If there's no activity for as long as your Idle Time Settings specify, it will be recorded as Idle Time.
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Don't want to track time for specific apps and websites? Choose this option, and those apps/websites won't show up in reports. Staff time during these apps will be marked as Idle.

You can also change these settings in bulk.