These are the instructions for updating the Insightful Agent for the employees in your company that are currently using an app version with an agent older than 7.3.5.
Why update?
Older app versions may encounter issues with calculating breaks within shifts, including the possibility of missing or incomplete break information. Updating to the latest version resolves these concerns and ensures a smoother, more reliable experience for your employees.
We would also suggest to double check if the URLs are whitelisted.
How to Update
Perform a clean uninstall on the device that has an older version appearing on the Dashboard. (steps below)
To understand if a device needs an update, please check what version of Insightful Desktop App (a.k.a. Insightful Agent) is running on it and whether it is the latest one.
As an Admin, you can do that in the Agent version column on your Insightful application's Employees page.
Download the latest installation from the Dashboard and install it
Reinstall for Windows
Please follow these steps to have the Insightful application reinstalled on the device:
First, please use this bat file (download, unzip, right mouse click, and run as admin) to remove Insightful.
Then delete the "workpuls-agent" folder which can be found in the following path:
Type %appdata% in the file manager’s address bar
Then, get the latest installation file from your organization's account when you click the Add New Employee button >> Company computer on your Employees dashboard and install it again.
Reinstall for MacOS
Download and unzip this uninstall script (‘uninstall.sh’)
Copy the unzipped script (‘uninstall.sh’) to your desktop
Open Terminal - Press CMD+Space on your keyboard -> in Spotlight Search type “Terminal”
Copy the following text “sh ~/Desktop/uninstall.sh” into the terminal and press enter
Type your password and press enter
Then, go to ~/Library/Application Support/ find the "workpuls-agent" folder and delete it completely
After you have done the Uninstallation part, please follow the instructions from this article to reinstall Insightful again.
If you or your team need any assistance, please don’t hesitate to reach out to our support team at support@insightful.io or via chat.