In most cases, Insightful is updated automatically without requiring any user interaction. This process occurs silently in the background, ensuring that your application stays up-to-date with the latest features and security improvements. This automatic update mechanism is designed to minimize disruptions and keep the software running smoothly.

However, if you need to perform a manual update of the Insightful application on a company-managed device you are using, whether for troubleshooting or other reasons, you can do that as well. Please note that a person performing this action will need to have Administrator privileges on the targeted device.

To understand if a device needs an update please check what version of Insightful Desktop App (a.k.a. Insightful Agent) is running on it and whether it is the latest one.

As an Admin, you can do that in the Agent version column on your Insightful application's Employees page.
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Alternatively you can use one of these guides:

Users of devices with MacOS will first need to uninstall the current Insightful version and then install the new one.

Update of Insightful Agent on a device with Windows OS will require the latest Insightful installation file. Organization's Admins (or users with the needed permissions) can get directly from their Insightful Dashboard.

Go to Employees → Add New Employees

From here you can either:

Because you're updating Insightful (and not installing for the first time), you will want to follow the below listed steps:

If Repair option returns an Error message or you don't see the version number updated, please run the installation regularly by double clicking the package to start the installer.
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