Like in every application, there are error messages in Insightful as well. In this article we'll help you get past the most common ones you may encounter. If you come across an error message that isn't listed here and you need help with it, please contact us via chat or send us an email at support@insightful.io.
Your Account is Deactivated
The account deactivation can happen for a variety of reasons. If you come across this error message please contact your Admin to reactivate your account.
No Organization Associated with your Account
This message means that there isn't a user account in our system that matches the login information provided. Typically, this is because an employee is trying to login to the Personal Computer version of Insightful when they have previously been set up with the Company Computer version.
Failed to open Dashboard
If you come across this message this is what you can do to help get it resolved:
Check your Internet Connection
Whitelist the following URLs and IP addresses in any Firewall, network management software or VPN so we can ensure that the data is being synchronized to the server:
Make sure to allow the connection to IP 34.96.85.57 through port 443.
Oops, Page Not Found
If you see an "Oops, Page Not Found" message when trying to open a page - this has been most commonly reported when opening the Manual Time entries list - try the following steps in order:
Try opening the page again using a direct link, for example: https://app.insightful.io/#/app/time-and-attendance/manual-time
Clear your browser's cache and cookies, then refresh the page (in Chrome: press F12 → Application tab → Clear storage → Clear site data → refresh the page with F5).
Confirm your user role has permission to view this data - see User roles and permissions: Introduction.
If the error still appears after trying the steps above, please contact us via chat or support@insightful.io so our team can investigate - this can occasionally be caused by a temporary delay in backend processing rather than something in your browser or network.
Too Many Requests
If you are seeing this message it most likely means that one of the two scenarios happened:
You yourself have had 10 failed login attempts in under 5 minutes,
Your organization has had 100 failed login attempts in under 3 hours.
Duplicate Employee Error: How to Resolve It
Pending and deactivated employees can cause a duplicate error when adding a new employee. You can verify this by navigating to Employees → Pending. If the employee appears in the pending list, you can resolve the issue by selecting either Resend Invite or Withdraw Invite by clicking on the 3 dots at the very right side of each employee.