Depending on the Insightful price plan that you have subscribed for, you will be billed on a per-user basis for each employee device on your account.
Insightful supports a scenario in which an employee uses multiple devices for work. What does that mean?
If an employee has Insightful installed on several devices that are merged into one, you'll be billed for one Insightful seat only.
If an employee has Insightful installed on multiple devices, but they are not merged, there will be a unique Insightful user account created on each of these devices and you'll be charged for each of these seats.
For example, if you are on the Productivity Management plan, you will be charged $8 per month for each Insightful Employee seat that is on your account.
Insightful also supports a scenario in which multiple employees use the same device for work. If the device in question is a company device, each Employee will have a new user account created automatically when they log onto the device for the first time. You will be charged for all of these user accounts except for those that you choose to:
deactivate (and do so promptly if you do not need them),
merge with the previously created user accounts of the same Employees;
Insightful uses a prorated billing system and in case you upgrade your plan or add/remove employees - your invoice will change, meaning you will be billed accordingly. Please click here for more information on how prorated billing works when adding and removing employees.
Sales tax may apply to some customers based on their location and the laws of their country. The company's address determines if the taxes must be paid and at what rate. If applicable, sales tax charges will be listed separately on the bill or invoice.
If you need any assistance or have any questions on this matter feel free to reach out to us at support@insightful.io