January 30, 2026
🔧 Improvements
Deleted Scheduled Shifts Available in Data Warehouse Integrations
Scheduled shifts that are deleted after the date of the shift now appear in the data warehouse for more accurate historical reporting.
January 28, 2026
✨ New Features
Organizational Groups
Organizational Groups add a flexible layer on top of teams, so you can model your real structure without changing how work is already set up.
With Organizational Groups, you can:
Group multiple teams and individual employees together
Create departments, regions, client pods, or cross-functional initiatives
Assign entire groups to managers in one step
Filter reports by meaningful business units, not workarounds
January 15, 2026
🔧 Improvements
Tracking Settings: Additional Shift Threshold Options
We added additional shift threshold options for 30mim, 45min, 1 hour, and 1 hour 30 mins in Settings → Tracking Settings → Advanced Settings. Learn more about shift thresholds here.
🐞 Fixes
Quality Management: Screen Recordings with No Audio
We fixed a bug where no audio was being played with screen recordings in the Quality Management feature.