The Engagement Level offers an additional perspective for your workforce analysis. By analyzing keyboard and mouse activity (such as mouse clicks, mouse scrolls), Engagement Levels offer a deeper understanding of employee work behavior going beyond productivity.
Alongside Productivity levels and Activity insights, the Engagement Level provides another layer to surface patterns, helping determine when and how employees are most engaged.
This enables you to optimize workflows and identify those in need of support.
What is Engagement Level?
Engagement level is a percentage that indicates how engaged employees are based on mouse and keyboard usage. Engagement is calculated for active time periods on the timeline and does not include break time, manual input, or idle periods.
This calculation is highly dependent on the nature of the task. Therefore, it is essential to set expectations based on the role and job responsibilities of your employees. When analyzing engagement levels, it is important to keep in mind that lower engagement levels do not necessarily mean employees are not working. They might be involved in activities such as calls or offline meetings, which naturally involve less clicking and scrolling.
How to turn it on?
Engagement Level feature is turned off by default. To turn it on please follow these few simple steps:
Navigate to Settings → Tracking Settings.
Click on Advanced Settings.
Turn Show Engagement level on.
Where to find the data?
You can then open the Timeline under Activities: each employee's engagement shows under their name and utilization. On an employee's own Timeline tab, the Date column shows the engagement for each day.
The percentage represents employees’ engagement for the entire day. If you are checking the data for the current day, it displays data up to the present moment.
You can also view the Engagement Level for a single slot: click an active time slot on the Timeline to open the Slot details panel. Its Engagement part shows:
Overall Engagement Level percentage: It represents employees' engagement throughout the slot you clicked.
Percentage for mouse and keyboard: The percentage of mouse and keyboard usage shows how employees split their activity between these two tools within that slot.
This feature is available for Admins by default. For Managers, access is granted if they have the View Activities permission (under Activities in the Manager's feature permissions). There is no specific permission solely dedicated to engagement levels.
FAQs
Q1: How is Engagement Level calculated?
We calculate engagement level based on the following formula:
Engagement % = (Active seconds with mouse or keyboard usage / total number of seconds in the active time block) * 100
Q2: Does "Always Active" functionality impact the calculation?
The Always Active setting does not impact the engagement level formula. This setting prevents employees from going idle but does not affect the mouse and keyboard usage during the active period.
For example, if an employee is on a Google Meet call with the Always Active setting enabled, it's natural for their engagement level to be lower, as they are likely to use the mouse and keyboard less during the call.
Q3: When can Engagement Level show 0%?
An engagement level of 0% can occur in scenarios where employees have very minimal interaction with their mouse or keyboard, but are still actively working. For example, during activities such as calls or meetings, users may only perform occasional clicks or scrolling to remain active without going idle.
When the overall engagement level falls within the range of 0% to 0.49%, it is displayed as 0% in the system.
Another common reason for 0% engagement
Employees may also have a 0% engagement level if the required Device Control and Data Access permissions (formerly Accessibility) are not enabled for Insightful on their macOS devices. These permissions are necessary for tracking engagement.
Please ensure that employees have granted the required permissions by following these guides: