All Collections
Engagement Levels
Engagement Levels

Understanding How It Works and How to Work with It

Sarka Valkova avatar
Written by Sarka Valkova
Updated over a week ago

The Engagement Level offers an additional perspective for your workforce analysis. Alongside Productivity levels and Activity insights, the Engagement Level provides another layer to surface patterns, helping determine when and how employees are most engaged. This enables you to optimize workflows and identify those in need of support.

What is the Engagement Level?

Engagement level is a percentage that indicates how engaged employees are based on mouse and keyboard usage. Engagement is calculated for active time periods on the timeline and does not include break time, manual input, or idle periods.

Please note, that this calculation is highly dependent on the nature of the task. Therefore, it is essential to set expectations based on the role and job responsibilities of your employees. When analyzing engagement levels, it is important to keep in mind that lower engagement levels do not necessarily mean employees are not working. They might be involved in activities such as calls or offline meetings, which naturally involve less clicking and scrolling.

To view the Engagement Level, simply visit the Activities page and look for the Engagement column in the timeline table. The percentage represents employees’ engagement for the entire day. If you are checking the data for the current day, it displays data up to the present moment.

To see the Engagement Level column, remember it's an optional column. Just go to Column Selection and choose the Engagement option.

You can also view the Engagement Level data by hovering over an active time block on the Activities Timeline. In the popup window, you'll find the Engagement Level broken down into more detailed information, including:

  • Overall Engagement Level percentage: It represents employees' engagement throughout the active period that you hover over.

  • Percentage for mouse and keyboard: Percentual mouse and keyboard usage shows how employees split their activity between these two tools within a particular active period.

Please note, that this feature is available by default for admins. For managers, access is granted if they have permission for the Activities and Timeline pages. There is no specific permission solely dedicated to engagement levels.


Q1: How do I interpret engagement percentage?

Based on our research, we have defined the following engagement level ranges based on the percentage:

  • 0 - 20%: Lower engagement level: indicates lower computer engagement, though this can vary based on the type of work being performed.

  • 21 - 50%: Moderate engagement level: is considered favorable, taking the nature of the task into account.

  • 51 - 80%: Great engagement level: signifies high screen engagement.

  • 81 - 100%: Excellent engagement level: indicates maximum engagement.

Q2: How is engagement level calculated?

We calculate engagement level based on the following formula:

Engagement % = (Active seconds with mouse or keyboard usage / total number of seconds in the active time block) * 100

Q3: Does "Always Active" functionality impact the calculation?

The "Always Active" setting does not impact the engagement level formula. This setting prevents employees from going idle but does not affect the mouse and keyboard usage during the active period.

For example, if an employee is on a Google Meet call with the "Always Active" setting enabled, it's natural for their engagement level to be lower, as they are likely to use the mouse and keyboard less during the call.

Q4: Engagement level shows 0%. Is that correct?

Yes, that's correct. In certain activities, an employee might not engage much with the mouse and scroll but still maintains the minimum interactions to prevent going idle.

For instance, activities like calls naturally involve a few clicks or mouse scrolls. When the overall engagement level falls within the range of 0 to 0.49%, we currently represent it as an overall engagement level of 0%.

Did this answer your question?