Insightful

What to do if your device slows down and you suspect it might have to do something with Insightful

Device slowdown Troubleshooting

When page is stuck on loading screen when accessing Insightful, dashboard is blank or have some data missing - this might be browser related

App stuck loading, dashboard blank or missing data

Learn how to ensure that access to Insightful is enabled in your firewall settings

Company Computers don't appear after installation [Firewall]

Learn how to adjust Firefox settings to allow visited websites to be recorded and listed by Insightful

Websites visited in Firefox not being listed by Insightful

Here is what to do if you are not seeing which websites your employees are visiting during working hours on their macOS devices

Missing Detailed Info on Apps and Websites Usage [macOS]

How to give Insightful permission to take screenshots or screen recording on macOS Catalina and Ventura

Screenshots or Screen recording not being captured [macOS]

Learn more about Insightful's screenshots capturing function to better understand how to resolve most common challenges you may come across

Not Seeing Captured Screenshots

Learn what different error messages in Insightful mean and how to troubleshoot/resolve them.

Resolving Error Messages

Petar Jelaca

Tamara Filipovic Djordjevic

Troubleshooting

Terms of Use

Privacy Policy

Acceptable Use Policy

Release Log

System Status

Find answers and get help from Intercom Support and Community Experts

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