Insightful

Basic steps to troubleshoot issues related to screenshots function

Screenshots Not Appearing [Troubleshooting Guide]

What to do if your computer slows down and you suspect it might have to do something with Insightful

Create an exception or exclusion for Workpuls if you have an active Antivirus software

When page is stuck on loading screen when accessing Insightful, dashboard is blank or have some data missing, which might be browser related

Which Firefox setting to adjust to allow specific websites visited to be recorded and listed by Insightful

Understanding what different error messages mean in Insightful and how to troubleshoot/resolve them.

Ensure that access to Insightful is enabled in your firewall settings.

Full guide for how to update the Insightful installation file on your devices.

How to check your Workpuls app version on Windows OS

How to check your Workpuls app version on macOS systems

Here is what to do if you are not seeing which websites your employees are visiting during working hours

How to give Insightful permission to take screenshots on macOS Catalina

Find answers and get help from Intercom Support and Community Experts

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