Insightful's Screenshots capturing feature provides Admins and Managers (with the needed permissions) with snapshots of their Employees' activities, which help manage compliance and processes more effectively. Screenshots are productivty-focused and directly tied to user activity states, ensuring capture only occurs during active periods, while idle states may pause this functionality.
Setting up Screenshots
Along with other tracking-related preferences, screenshots can be set up in Settings → Tracking Settings and the desired settings will be applied on the organization level - for all your employee users.
However, you can change the screenshot setup for individual employees with employee settings override by clicking on Employee name → Settings and choosing the following:
Screenshot access: Whether you will grant your employee access to their screenshots and whether they will be able to delete them.
Screenshot taking frequency: Choose the number of taken screenshots per hour per employee - or disable screenshots entirely.
Screenshots are being taken in randomized intervals, but per desired frequency.
The Increased Screenshot Frequency is an Add-on that provides users with the option to capture up to 120 screenshots per hour, offering enhanced flexibility without changing their existing subscription.
And you're good to go - you can now view, delete, download and zoom in on screenshots captured by Insightful.
Screenshots and screen recordings are retained for 60 days from the moment they are captured at the point of purchase, after which they will be permanently deleted.
Screenshot settings on project
The Edit option at the Project level includes a toggle that allows you to disable screenshot capturing while working on that project.
If a screenshot per project is disabled, there should not be any screenshots taken during the work on that project, regardless of what settings the employee has for screenshot.
If your employees work on dual monitor setup, Insightful will capture the data from both displays. Unlike traditional processes that monitor individual displays, Insightful collects data directly from the employee's computer, ensuring expansive multi-screen capturing of screenshots.
The "Save original screenshots" option can be enabled at the organizational level, even with 0% blur applied.
👉 Good to know
In case you need to take screenshots of a certain employee's screen in real-time, learn how to do it in this article.
Maximum screenshot size
Maximum screenshot size Insightful supports is 3MB. Any screenshots larger than this limit cannot be processed.
Recommended number of monitors
To ensure your screenshots are captured as intended when using multiple monitors, Insightful recommends using 2 monitors and supports the use of up to 4 monitors at the same time. If the number of monitors simultaneously used exceeds this number, it is very likely that screenshots will exceed the limit and will not be processed.