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How to Upgrade Insightful Software [Company Computers]
How to Upgrade Insightful Software [Company Computers]

Full guide for how to update the Insightful installation file on your devices.

Uros Maksimovic avatar
Written by Uros Maksimovic
Updated over a week ago


  • If you're installing Insightful employee computer monitoring software for the first time, please use this guide instead.

  • To check which version of Insightful is running, use this guide or view agent version column on Employees dashboard.


Updating Insightful

To update Insightful, you will to get the latest installation file. The safest way to do this is to ensure you're downloading it directly from your Insightful dashboard:


  • Go to Employees >> Add New Employees

  • Select the Company Computer option.

From here you can either:

  • Download Insightful
    Use this option if you will download the installation file directly to USB or to it via an internal file sharing service.

  • Copy & Paste Installation URL
    Use this option if you need to share the Insightful Installation file with another member of your team, or even directly to employees.


Steps after you download Insightful:

Because you're updating Insightful (and not installing for the first time), you will want to follow these steps:

  • After you have finished the Repair Process, please reboot the computer and check the version of Insightful that is running.


Failed Update

If Repair option returns an error message or you don't see the version number updated, please run the installation regularly by double clicking the package to start the installer.


Want to upgrade Insightful via a script / command-line / silently?

Please follow this document from Microsoft to update Insightful by reinstalling.

If you want this to be silent you can utilize /qn command to get that as well.


Want to upgrade using Solar Winds RMM?

  1. Uninstall the previous version

  2. Download the new file and install it the same way


If you're updating Insightful with

  • GPO in AD environment or in any Remote Desktop Protocol environment,

  • Through System Center using Script,

or you require additional assistance, please contact our support team.

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