Insightful

If you're installing Insightful <a href="https://www.workpuls.com/employee-monitoring" rel="nofollow noopener noreferrer" target="_blank">employee computer monitoring software</a> for the first time, please use <a href="https://help.workpuls.com/en/articles/4053960-adding-new-employees-and-devices" rel="nofollow noopener noreferrer" target="_blank">this guide</a> instead.

To check which version of Insightful is running, use this guide or view agent version column on Employees dashboard.

- If you're installing Insightful <a href="https://www.workpuls.com/employee-monitoring" rel="nofollow noopener noreferrer" target="_blank">employee computer monitoring software</a> for the first time, please use <a href="https://help.workpuls.com/en/articles/4053960-adding-new-employees-and-devices" rel="nofollow noopener noreferrer" target="_blank">this guide</a> instead.
- To check which version of Insightful is running, use this guide or view agent version column on Employees dashboard.

To update Insightful, you will to get the latest installation file. The safest way to do this is to ensure you're downloading it directly from your Insightful dashboard: Steps:

Go to <a href="https://app.workpuls.com/#/app/employees/active" rel="nofollow noopener noreferrer" target="_blank">Employees</a> &gt;&gt; Add New Employees

Select the Company Computer option.

- Go to <a href="https://app.workpuls.com/#/app/employees/active" rel="nofollow noopener noreferrer" target="_blank">Employees</a> &gt;&gt; Add New Employees
- Select the Company Computer option.

Download Insightful Use this option if you will download the installation file directly to USB or to it via an internal file sharing service.

Copy &amp; Paste Installation URL Use this option if you need to share the Insightful Installation file with another member of your team, or even directly to employees.

- Download Insightful Use this option if you will download the installation file directly to USB or to it via an internal file sharing service. 
- Copy &amp; Paste Installation URL Use this option if you need to share the Insightful Installation file with another member of your team, or even directly to employees.

-- Steps after you download Insightful: Because you're updating Insightful (and not installing for the first time), you will want to follow these steps:

Allow <a href="https://app.workpuls.com" rel="nofollow noopener noreferrer" target="_blank">https://app.workpuls.com</a>, <a href="https://app.insightful.io/" rel="nofollow noopener noreferrer" target="_blank">https://app.insightful.io</a> and <a href="https://storage.googleapis.com/" rel="nofollow noopener noreferrer" target="_blank">https://storage.googleapis.com/</a> if there is an active Firewall

Locate the Insightful Installation file on your computer

Right click on the installation file

- Allow <a href="https://app.workpuls.com" rel="nofollow noopener noreferrer" target="_blank">https://app.workpuls.com</a>, <a href="https://app.insightful.io/" rel="nofollow noopener noreferrer" target="_blank">https://app.insightful.io</a> and <a href="https://storage.googleapis.com/" rel="nofollow noopener noreferrer" target="_blank">https://storage.googleapis.com/</a> if there is an active Firewall
- Locate the Insightful Installation file on your computer
- Right click on the installation file
- Choose Repair

After you have finished the Repair Process, please reboot the computer and <a href="https://help.workpuls.com/en/articles/4036640-version-checking-guide-windows" rel="nofollow noopener noreferrer" target="_blank">check the version</a> of Insightful that is running.

- After you have finished the Repair Process, please reboot the computer and <a href="https://help.workpuls.com/en/articles/4036640-version-checking-guide-windows" rel="nofollow noopener noreferrer" target="_blank">check the version</a> of Insightful that is running.

If Repair option returns an error message or you don't see the version number updated, please run the installation regularly by double clicking the package to start the installer.

-- Want to upgrade Insightful via a script / command-line / silently? Please follow <a href="https://docs.microsoft.com/en-us/windows/win32/msi/applying-small-updates-by-reinstalling-the-product?redirectedfrom=MSDN" rel="nofollow noopener noreferrer" target="_blank">this document</a> from Microsoft to update Insightful by reinstalling. If you want this to be silent you can utilize /qn command to get that as well. -- Want to upgrade using Solar Winds RMM?

Download the new file and install it the same way

1. Uninstall the previous version
2. Download the new file and install it the same way

If you're updating Insightful with

GPO in AD environment or in any Remote Desktop Protocol environment, 

- GPO in AD environment or in any Remote Desktop Protocol environment, 
- Through System Center using Script, 

Updating Insightful