To check which version of Insightful is running, use this guide or view agent version column on Employees dashboard.
To update Insightful, you will to get the latest installation file. The safest way to do this is to ensure you're downloading it directly from your Insightful dashboard:
Go to Employees >> Add New Employees
Select the Company Computer option.
From here you can either:
Use this option if you will download the installation file directly to USB or to it via an internal file sharing service.
Copy & Paste Installation URL
Use this option if you need to share the Insightful Installation file with another member of your team, or even directly to employees.
Steps after you download Insightful:
Because you're updating Insightful (and not installing for the first time), you will want to follow these steps:
Locate the Insightful Installation file on your computer
Right click on the installation file
After you have finished the Repair Process, please reboot the computer and check the version of Insightful that is running.
If Repair option returns an error message or you don't see the version number updated, please run the installation regularly by double clicking the package to start the installer.
Want to upgrade Insightful via a script / command-line / silently?
Please follow this document from Microsoft to update Insightful by reinstalling.
If you want this to be silent you can utilize /qn command to get that as well.
Want to upgrade using Solar Winds RMM?
Uninstall the previous version
Download the new file and install it the same way
If you're updating Insightful with
GPO in AD environment or in any Remote Desktop Protocol environment,
Through System Center using Script,
or you require additional assistance, please contact our support team.