Insightful

Petar Jelaca

Tamara Filipovic Djordjevic

Katarina Dakic

System Requirements and Settings. Troubleshooting Issues.

Technical / Troubleshooting

Lear about the OS requirements, application footprint, bandwidth consumption and supported browsers needed for Insightful to perform well

Minimum System & Network Requirements

Learn the steps for setting a browser as default on your device

Default Browser Setting

Learn how to set macOS user's privacy permissions and system settings that are needed by Insightful

Permissions and Settings Requirements [macOS]

Create an exception or exclusion for Insightful if you have an active Antivirus software

Whitelist Insightful in Antivirus software

This article explains most common practices of deploying and using Insightful with RDS / RDP, and any other remote session or virtualization

Using Insightful with remote servers

Technical Requirements

Learn what to do if Insightful application doesn't start after you have installed and tried running it on Windows 7

Insightful Application isn't Starting on Windows 7

What to do if your device slows down and you suspect it might have to do something with Insightful

Device slowdown Troubleshooting

When page is stuck on loading screen when accessing Insightful, dashboard is blank or have some data missing - this might be browser related

App stuck loading, dashboard blank or missing data

Learn how to ensure that access to Insightful is enabled in your firewall settings

Company Computers don't appear after installation [Firewall]

Learn how to adjust Firefox settings to allow visited websites to be recorded and listed by Insightful

Websites visited in Firefox not being listed by Insightful

Here is what to do if you are not seeing which websites your employees are visiting during working hours

Missing Detailed Info on Apps and Websites Usage [macOS]

How to give Insightful permission to take screenshots or screen recording on macOS Catalina and Ventura

Screenshots or Screen recording not being captured [macOS]

Learn more about Insightful's screenshots capturing function to better understand how to resolve most common challenges you may come across

Not Seeing Captured Screenshots

How to check your Insightful app version on macOS

Version checking guide on macOS

How to check your Insightful app version on Windows OS

Version checking guide on Windows OS

Learn how to update Insightful platform's installation file on your device

How to update Insightful

Learn what different error messages in Insightful mean and how to troubleshoot/resolve them.

Resolving Error Messages

With macOS Sequoia (version 15+), users need to renew screen recording permissions every 30 days due to updated security protocols

Granting Screen Recording Permissions on macOS Sequoia for Insightful

Troubleshooting

Learn how to get API collections and authorization for accessing them using Postman application

Get API collections [using Postman]

Insightful REST API

Learn how to Uninstall/Delete Insightful from your device

How to Uninstall Insightful

Uninstallation

Terms of Use

Privacy Policy

Acceptable Use Policy

Release Log

System Status

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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