Insightful

Tamara Filipovic Djordjevic

Uros Maksimovic

System Requirements and Settings. Troubleshooting Issues.

Technical / Troubleshooting

List of supported browsers and steps for enabling one of them as a default browser on your machine

Supported Browsers

This article explains most common practices of deploying and using Insightful with RDS / RDP, and any other remote session or virtualization

Using Insightful with remote servers

OS requirements, application footprint, bandwidth consumption and supported browsers

Minimum System & Network Requirements

Device user's privacy permissions and system settings that are needed by Insightful

Permissions and Settings Requirements [macOS]

Technical Requirements

Basic steps to troubleshoot issues related to screenshots function

Screenshots Not Appearing [Troubleshooting Guide]

What to do if your computer slows down and you suspect it might have to do something with Insightful

Computer slowdown Troubleshooting

Create an exception or exclusion for Workpuls if you have an active Antivirus software

Whitelist Workpuls in Antivirus software

When page is stuck on loading screen when accessing Insightful, dashboard is blank or have some data missing, which might be browser related

Web browser troubleshooting

Which Firefox setting to adjust to allow specific websites visited to be recorded and listed by Insightful

Individual websites visited are not being listed [Firefox]

Understanding what different error messages mean in Insightful and how to troubleshoot/resolve them.

Troubleshooting Insightful Error Messages

Ensure that access to Insightful is enabled in your firewall settings.

Company Computers don't appear after installation [Firewall]

Full guide for how to update the Insightful installation file on your devices.

How to Upgrade Insightful Software [Company Computers]

How to check your Workpuls app version on Windows OS

Version checking guide [Windows]

Insightful Application Doesn't Start [Windows 7]

How to check your Workpuls app version on macOS systems

Version checking guide [macOS]

Here is what to do if you are not seeing which websites your employees are visiting during working hours

Detailed Apps and Websites Usage Data Missing [macOS]

How to give Insightful permission to take screenshots on macOS Catalina

Screenshots not being captured [macOS]

Technical Troubleshooting

How to get API collections and authorization for accessing them with Postman

API collections [Postman]

Workpuls REST API

Steps for Uninstalling/Deleting Insightful from a personal or company device

How to Uninstall Insightful

Uninstallation

Terms of Use

Privacy Policy

Acceptable Use Policy

Release Log

System Status

Find answers and get help from Intercom Support and Community Experts

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