Insightful

Petar Jelaca

Katarina Dakic

Tamara Filipovic Djordjevic

Explore Advanced Insightful Settings and Troubleshooting

Insightful Advanced

Insightful automatically tracks every newly logged-in employee, allowing customized configurations in both identification and naming

Automatic Registration of Employees on Company computers

Learn the steps you need to take if you need to switch from personal to company computer set-up and vice versa

Switching from Personal to Company Computer Set-up and Vice versa

Learn different ways to change and apply settings for your team entirely or to an employee individually

Shared Tracking Settings and Individual Employee settings override

Learn how to get API collections and authorization for accessing them using Postman application

Get API collections [using Postman]

Use Insightful's Strict time security feature to sync with server time, prevent time tampering and tracking manipulation attempts

Server time check - Strict time feature

Insightful provides detailed visibility into granted MacOS permissions via API at both user and organization levels.

MacOS Permissions Visibility via API

Learn how certain Microsoft Active Directory user data can be synced and used with Insightful

Import of Microsoft Active Directory Users and User Info

Advanced Settings

What to do if your device slows down and you suspect it might have to do something with Insightful

Device slowdown Troubleshooting

When page is stuck on loading screen when accessing Insightful, dashboard is blank or have some data missing - this might be browser related

App stuck loading, dashboard blank or missing data

Learn how to ensure that access to Insightful is enabled in your firewall settings

Company Computers don't appear after installation [Firewall]

Learn how to adjust Firefox settings to allow visited websites to be recorded and listed by Insightful

Websites visited in Firefox not being listed by Insightful

Here is what to do if you are not seeing which websites your employees are visiting during working hours on their macOS devices

Missing Detailed Info on Apps and Websites Usage [macOS]

How to give Insightful permission to take screenshots or screen recording on macOS Catalina and Ventura

Screenshots or Screen recording not being captured [macOS]

Learn more about Insightful's screenshots capturing function to better understand how to resolve most common challenges you may come across

Not Seeing Captured Screenshots

Learn what different error messages in Insightful mean and how to troubleshoot/resolve them.

Resolving Error Messages

Troubleshooting

Terms of Use

Privacy Policy

Acceptable Use Policy

Release Log

System Status

Find answers and get help from Intercom Support and Community Experts

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