You will see only the screenshots for the date or dates you selected on the time picker / calendar in the upper right corner:

Screenshots will not be taken while employee is Idle.

Screenshot intervals are randomized, you will not see them appear within the same time span between two of them; Refer to our Settings Guide here.

If using Project Based Time Tracking - Insightful will only capture screenshots when an employee is logging time on a task.

If Employees are using personal devices - Insightful will only capture screenshots when an employee is clocked in. Never when they're clocked out, or on a break.

For all black screenshots from user that is having Windows OS, check if they have installed any privacy controlling third party software at the time you started seeing black screenshots

For blank screenshots or screenshots of computer background without any app / website used from macOS user, please refer to our guide about macOS privacy and accessibility settings

Make sure you set up Screenshots in Settings >> Tracking Settings; Also check if shared settings have been overridden at the individual employee level which could potentially change/disabled this functionality. Verify by clicking on employee name and clicking on settings button next to their name.

If you need to activate more screenshots then you currently have, go to settings > tracking settings and you can set Insightful to take up to 30 screenshots per hour for each employee

Name of the employee

OS user is running on their computer (Windows or macOS)

For which period of time you don't see the screenshots

Are there any other reporting discrepancies or missing data besides screenshots

Any other information you believe will be relevant